Rental Info/Frequently Asked Questions
Our main warehouse hub is in Nassau County – Long Island, located at 55 Harbor Park Drive, Port Washington NY 11050. It is conveniently attached to our main showroom, which is open for appointments.
We deliver and pickup rentals to Long Island, the greater New York City metropolitan area, Westchester, Connecticut, and Northern New Jersey.
We have rented to Hudson Valley and further out locations for large rental orders.
You can shop our party rental offerings, and complete a listing, including prices, of all items required for your event. Once satisfied with your list, you would proceed to the Checkout step and submit your request. One of our qualified Event Specialists will then contact you within 1-2 business days and walk you through the next steps. This person will also help with any additional planning, suggestions, and product questions you might have, including changes to your order, and the payment/confirmation process. Your Event Specialist will also answer delivery and pickup questions. In the unlikely event that you do not hear from us, or if your request is urgent, please contact us directly.
After reviewing your quote, your event specialist will inform you of any items you chose that are unavailable, and can recommend alternatives.
Yes, pickup from our warehouse is available for a small Will Call fee of $25. However, certain items are too bulky, fragile, or require assembly. These items are deemed “Delivery Only”, and are unavailable for pickup. It’s better this way, let us take care of the heavy lifting. 😊
Tents set up or break down times can range from a few hours to several days depending on the scope of the project. Your event specialist will work closely with you to make sure you are up to date on the construction timeline.
We charge a Fuel Surcharge for Deliveries to help offset the expense of Diesel Fuel to your delivery location.
The earlier the better, but in general, two to three weeks for larger orders. One week for smaller orders. We can generally accommodate most requests up to (2) business days before your event.
You can make changes to your order up to (2) business days before. Large changes the week of the party may be subject to additional fees depending on the cost of the items. If items are special ordered, discuss the changes with your Event Specialist as they may be subject to additional fees.
Item reservations are ensured with a 50% non-refundable deposit.
Depending on the distance from our warehouse, Delivery Minimums will vary.
Generally for up to (3) business days. Most of our customers have orders dropped off the day before their party and picked up the day after or Monday.
In order to accommodate everyone’s rental order, our standard window for delivery and pickup is 8am-6pm. This means our crew will arrive sometime between that window. You can request smaller windows for an extra charge.
In order to properly accommodate stairs or long distances from the truck to the delivery location, we do charge additional fees.
Certain items such as farm tables, bars, heaters, will be set up on site by our crew for no additional charge. For set up of chairs and standard tables, we charge $2.50 per chair, $4.00 per table. Feel free to share a floor plan for your event with us, and we will do our best to set up accordingly. We do not set up table settings.
Please have the rentals organized and located in one area, ideally in the same location they were delivered. If they are on a different floor that may be subject to an additional fee. Linens should be piled, placed in plastic bags, or in the boxes they came in. You do not need to wash dishes or glasses, but please scrape the large pieces of food, and dump out any liquid. Make sure to put items back in the containers they came in. Example being, Wine glasses in the wine glass lug, water glasses in the water glass lug. For large events and Galas, caterers will usually have a Sanit Captain whose main job is to keep the rentals organized. This helps our crew tremendously at pickup. Particularly difficult or disorganized pickups may be subject to an additional fee.
Elite/PBS is fully insured and can provide COI’s on request. We do ask for at least a 2 day notice. There is a $25 fee for COIs.
Elite/PBS is experienced in dealing with local Building Code and Fire Prevention authorities and can assist you with filing for a Tent Permit on your behalf. Most municipalities require a permit past a 400 sq ft. There are fees associated with Tent Permit filings.
We do not offer refunds for unused equipment.